Refund policy

We strive to ensure you're thrilled with your purchase, but we understand that sometimes things don’t work out. If you’re not fully satisfied, our simple return process has you covered.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The product must be in its original condition, unused, and with all tags attached.
  • The package must be unopened and sealed.
  • Returns must be initiated within 14 days of receiving your order.

How to Return

  1. Request a Return: Contact us at [insert email address] to request a return. Our team will provide detailed shipping instructions via email.
  2. Ship It Back: You are responsible for the cost of the return shipping label. Once your return is approved, we will share the shipping address and instructions.
  3. Inspection & Approval: Once your item is received, our team will inspect it to ensure it meets our return criteria.

Refund Process

  • If your return is approved after inspection, your refund will be issued to your original payment method within 5-7 business days.
  • Refunds will only be granted for items with a valid reason for return, such as manufacturing defects or incorrect orders.

Non-Refundable Items

Certain items, such as final sale items or custom orders, are not eligible for return or refund.

Additional Information

  • Please ensure your return package is well-protected to avoid damage during shipping.
  • SKHY reserves the right to reject returns that do not meet our policy requirements.

If you have any questions or need assistance, don’t hesitate to reach out to our support team at skhy@info.com